Shipping Policy & Returns
Domestic Shipping
As always, you get $5.99 flat shipping on all orders up to $58.99!
Once your order is over $59, our Standard Shipping is totally FREE!
| Shipping Type | Shipping Time | How Much |
|---|---|---|
| Standard Shipping | 3-12 Business Days to the lower 48; Deliveries to Alaska and Hawaii may experience extended transit times due to distance. | Orders up to $58.99 $5.99Orders over $59.00 FREE |
| UPS Ground Shipping | 1-7 Business Days depending on the distance you live from Hamilton, MO. | $12 |
| UPS 2nd Day Air | The “guarantee” on this service has been suspended nationally by all carriers. Guaranteed 2 Business Days delivery once package ships. | $20 |
Please remember, only our Standard shipping can deliver to P.O. boxes, so be sure to use a street address on your account profile if you want to use Ground or 2-day Air.
*We make every effort to ship orders, first in first out, contingent on product availability, as fast as possible.
Once your package is packed up in our warehouse, we then hand it off to UPS who will ship it to you according to the delivery speed you choose.
We are honored to have our military customers shop with us. As a reminder, packages sent to overseas APO or DPO addresses are required to go through a military U.S. post office before leaving the country. Only our standard shipping can deliver to overseas APO or DPO addresses. Thank you for your service!
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Important Information About Shipping
Drop-Shipping Furniture
Drop-Shipping Furniture
For our customers who purchase Arrow Sewing Furniture, it is only available for purchase in the 48 contiguous United States. This excludes Alaska and Hawaii. We are unable to ship furniture outside of the United States at this time.
Arrow Sewing Furniture is shipped directly from the manufacturer, not our warehouse. As a result, the manufacturer is responsible for shipping and we are unable to accept returns.
Canadian Rates
Canadian Rates
For our friends north of the border, Missouri Star currently pays all duties for all Canadian orders. It is a $20 (USD) flat rate shipping on all orders. Packages are shipped via UPS Worldwide Expedited option and delivered within 2-7 days, depending on proximity to the U.S.
International Rates
International Rates
We like to keep international shipping simple at Missouri Star. You can choose from three flat rates, depending on your order size:
Orders $0.00 to $99.99 will be charged a flat rate of $30.00
Orders $100.00 to $199.99 will be charged a flat rate of $40.00
Orders $200.00 and up will be charged a flat rate of $50.00
Rates are calculated based on order size before the cost of shipping is applied. If you would like more shipping options than those listed, please call customer service at (888) 571-1122.
Customs & Duties
Customs & Duties
As an added benefit for our international customers, Missouri Star currently pays all duties for international orders. Occasionally, our international customers have had to pay extra local fees for customs, which vary widely from country to country. Since we have no control over potential extra charges levied by destination countries, we highly recommend that you research the policies specific to your country. Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes to arrive.
Returns
Returns
All returns must be requested through our Returns Portal. Click HERE to request a return.
Our products may be returned within 30 days of original purchase, provided they are unopened and in like-new condition. If your return is approved, a prepaid label will be sent and $10 will be deducted from your refund to cover the cost of return shipping. And remember, because they are offered at such a deep discount, Daily Deal items are final sale. Thank you for understanding!
For customers who purchase Sewing Furniture, it has a different return policy. Because this furniture is shipped directly from the manufacturer, we are sorry to say that returns are not accepted for Sewing Furniture.
Our products may be returned within 30 days of original purchase, provided they are unopened and in like-new condition. If your return is approved, a prepaid label will be sent and $10 will be deducted from your refund to cover the cost of return shipping. And remember, because they are offered at such a deep discount, Daily Deal items are final sale. Thank you for understanding!
For customers who purchase Sewing Furniture, it has a different return policy. Because this furniture is shipped directly from the manufacturer, we are sorry to say that returns are not accepted for Sewing Furniture.
Damaged Goods
Damaged Goods
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just process your return through our returns portal and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to you at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.
Request a Return
Request a Return
You can request a return in our Returns Portal. If your item is eligible for return, you will receive your prepaid return label. All returns must be processed through our portal. If you return your order without going through the portal, you risk losing your refund.
Already submitted your return? You can track its status here.
If you would like to walkthrough an interactive demo of the returns process, click here.
If the portal isn't working for you, please reach out to [email protected], as our returns are powered by www.frate.co.
Already submitted your return? You can track its status here.
If you would like to walkthrough an interactive demo of the returns process, click here.
If the portal isn't working for you, please reach out to [email protected], as our returns are powered by www.frate.co.